By: Lauren Stansburry
The roar of the crowd, the squeak of sneakers, and the heart-stopping buzzer-beaters – March Madness is upon us! However, beyond the thrilling on-court action lies a strategic game of public relations (PR), a masterclass in narrative control and audience engagement. As the 2025 tournament approaches, it is essential to explore the PR strategies that have transformed this event into a cultural phenomenon.
Every year, March Madness delivers captivating Cinderella stories—underdogs who defy expectations and capture the nation’s imagination. One of the most iconic moments in NCAA history occurred in 2018 when the UMBC Retrievers, a 16-seed, stunned the Virginia Cavaliers, the tournament’s top overall seed, with a dominant 74–54 victory. This historic upset was not only a basketball triumph but also a PR success. The UMBC public relations team capitalized on the moment by showcasing their university on a national stage. They leveraged the “David versus Goliath” storyline, crafting press releases, scheduling media interviews, and engaging fans on social media platforms. This strategy amplified UMBC’s visibility, increased applications, and bolstered alumni pride, hallmarks of effective PR.
These Cinderella stories are PR gold. Smaller schools, often overlooked, seize the national spotlight and use it to craft narratives that resonate deeply with audiences. The emotional appeal of the underdog’s journey taps into society's collective love for stories of perseverance and triumph. PR professionals amplify this momentum, engaging alumni, driving fundraising efforts, and elevating the school’s brand.
March Madness is more than just the games, it is an immersive experience. Bracketology transforms fans into armchair analysts, sparking friendly rivalries and endless debates. Office pools, group chats, and casual bets enhance the communal aspect of the tournament, making it a PR dream. Teams and media outlets capitalize on this by creating shareable content, interactive polls, and social media contests. Sustained buzz is achieved through hashtag campaigns, trending topics, and engaging conversations. PR professionals monitor these discussions, strategically inserting brands into the conversation to maximize visibility.
The tournament’s extensive reach is powered by a symphony of media networks such as CBS, TNT, TBS, TruTV, and ESPN. These networks do more than broadcast games, they craft narratives that captivate millions of viewers. Production teams spotlight key players, delve into emotional backstories, and deliver drama that feels personal and engaging. Cross-promotion and social media integration amplify the tournament’s buzz, while digital platforms and streaming services cater to modern viewing habits. Advertisers eager to tap into this vast audience partner with networks, creating a symbiotic relationship in which PR efforts ensure seamless brand representation.
March Madness also offers opportunities for brands beyond the basketball court. Major sponsors, such as Coca-Cola, Capital One, and Nike, align themselves with the tournament to boost visibility and foster positive brand associations. These companies use PR campaigns to reinforce their connection to the excitement and camaraderie of March Madness, launching commercials, social media campaigns, and experiential marketing efforts that resonate with fans .
For aspiring PR professionals, March Madness offers invaluable lessons. The power of storytelling is evident in Cinderella runs and individual player narratives. Social media mastery is essential for engaging audiences and driving conversations. Strong media relationships are crucial for securing coverage and maximizing exposure. Additionally, the high-stakes environment underscores the importance of crisis communication skills, as PR teams must be prepared to manage unexpected situations. Finally, data analysis plays a vital role in measuring the success of PR efforts and refining strategies for future campaigns.
As the anticipation builds for March Madness 2025, it is clear that PR is at the heart of this cultural phenomenon. From crafting compelling narratives to engaging audiences across platforms, PR professionals play a pivotal role in shaping the tournament’s legacy. The lessons learned from March Madness inspire creativity, adaptability, and an appreciation for storytelling in PR careers.